Your two ways to order

At checkout you choose either One-Time or Subscribe & Save. One-time is a single charge and nothing else. Subscribe & Save sets up a recurring order that renews on its own until you stop it. Whichever you pick is shown on the order confirmation we email you.

One-time purchase

A one-time purchase is a single order charged once. You pay for that order and no recurring billing is created. You will not be charged again. If you want more, you place a new order whenever you like.

Subscribe & Save

Choosing Subscribe & Save enrolls you in a recurring order with automatic, recurring payments charged to the payment method you save at checkout. By selecting it, you agree to the terms on this page.

• Automatic delivery and billing. Your order ships and your saved payment method is charged on a repeating schedule until you cancel.
• Automatic renewal. The subscription continues on its own. There is no fixed end date.
• No commitment. There is no minimum number of orders and no cancellation fee.
• Cancel anytime. You can cancel before your next billing date and you will not be charged again.

When you are billed and how much

Your subscription renews at the interval and price shown for your selected bottle bundle at checkout. Review these details before completing your order. Your confirmation and subscription account show your upcoming billing date.

Each renewal is charged at your Subscribe & Save price with your subscription discount applied, plus applicable tax and shipping. All prices are in US dollars. Your exact recurring amount and next billing date are shown at checkout before you buy, in every order confirmation, and any time you log in to your account.

Reminders before every renewal

We email you a reminder before each renewal is charged, not only afterward. The reminder shows the amount, the billing date, and a direct link to skip, change, or cancel that order.

After each charge goes through we also send a confirmation showing the amount charged and the date, so every transaction on your account has a written record.

Skip, change, or cancel anytime

You control your subscription at all times. You can skip a single delivery, change how often it ships, swap the pack size, update your payment method or address, or cancel entirely.

• From your account. Log in to your Tryluvre account and open your subscription. Cancelling takes the same few steps that signing up did.
• By contacting us. Reach us through our Contact page and we will process the request for you.

To make sure a change lands before your next order, please make it at least 24 hours before your next scheduled billing date. Once a renewal has been charged and processed, it is treated as a completed order and is covered by the guarantee below rather than by cancellation.

Cancelling stops all future orders. It does not cancel an order that has already shipped.

If a payment fails

If your card is declined or expires, we will try the charge again over the following several days and email you so you can update your payment method. If it still cannot be collected, we pause the subscription rather than keep retrying. Nothing ships until a payment succeeds, and you are never charged twice for the same order.

If a price changes

If we change subscription pricing, we will email you at least 30 days before the new price applies to your next renewal, so you have time to skip, change, or cancel first. We will never change the amount you are charged without telling you in advance.

Shipping

All US orders ship free, including subscription renewals. Available destinations and any non-US shipping charges are shown at checkout. Delivery times are covered on our Shipping Policy page.

60-day empty-bottle guarantee

Every Tryluvre order, one-time or subscription, is backed by our 60-day empty-bottle guarantee. If it is not right for you, contact us within 60 days of receiving that order through our Contact page and we will refund it.

• The guarantee applies to the order you are asking about, including a subscription renewal.
• The empty-bottle guarantee includes opened, partly used and empty bottles. Contact us for return instructions before sending products back.
• Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Bottle bundles

The product page and checkout show the number of 30 mL bottles included in your selected bundle. Your subscription confirmation shows what is included in each recurring order. Review any promotion terms before ordering.

Questions about a charge

If anything about a charge looks wrong, contact us before opening a dispute with your bank. We can look up the order, explain the charge, cancel the subscription, and issue a refund far faster than a dispute can, usually the same day.